The Art of Customer Service:Building Trust Through Emotionally-Intelligent Customer Conversations(V)
The Art of Customer Service: Building Trust Through Emotionally Intelligent Customer Conversations - Virtual through Zoom
In today’s competitive market, customer service isn’t just about solving problems—it’s about building trust. How you speak, listen, and respond in everyday interactions can determine whether a customer returns—or never comes back.
The Art of Customer Service: Building Trust Through Emotionally Intelligent Customer Conversations is a highly interactive, practical training designed for individuals who work in retail and service-based businesses. This course equips workers with the skills to speak professionally, respond with empathy, and confidently engage with customers from all generations, backgrounds, and walks of life.
In this training, you will learn how to:
- Speak professionally in challenging customer scenarios, including how to discuss price increases or policy changes with clarity and respect
- Apply emotional intelligence to handle difficult interactions with calm and care
- Understand their communication style and how it impacts service
- Connect meaningfully with customers of all ages, races, and generations
- Build trust in every conversation—even with irate customers
This course helps you develop real skills you can use immediately to enhance the customer experience and strengthen your company's reputation. We will go beyond basic customer service—it will help you show up with confidence, compassion, and professionalism in every interaction.
Each Participant Will Receive:
- A DISC Personality/Behavioral Styles Assessment to increase self-awareness and adaptability
- A Customer Communication Cheat Sheet with professional phrasing and tips for tough conversations
- The option for a 30-minute 1:1 coaching follow-up after the training for personalized support
Who Should Attend:
Frontline employees, sales associates, call center teams, and anyone who interacts with customers in person or by phone.
Frontline employees, sales associates, call center teams, and anyone who interacts with customers in person or by phone.
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Frequently Asked Questions (FAQs)
1. How can I register multiple employees for the training?
If you would like to enroll more than one person, please email us directly at andrea@elitebusinessperf.com. We’ll provide a custom invoice and ensure all participants are properly registered for the training.
If you would like to enroll more than one person, please email us directly at andrea@elitebusinessperf.com. We’ll provide a custom invoice and ensure all participants are properly registered for the training.
2. Can I learn more about the topics covered in the course?
Yes! If you have questions about the training content, we will provide an overview and walk you through the learning objectives. Please email us at andrea@elitebusinessperf.com to schedule a quick call.
Yes! If you have questions about the training content, we will provide an overview and walk you through the learning objectives. Please email us at andrea@elitebusinessperf.com to schedule a quick call.
3. Can the training be customized for our team or company?
Absolutely. We specialize in tailoring content to meet the unique needs of each organization. If you’re interested in a private session or customized program for your team, please email us at andreato explore available options.
Absolutely. We specialize in tailoring content to meet the unique needs of each organization. If you’re interested in a private session or customized program for your team, please email us at andreato explore available options.
4. Will participants receive a certificate of completion?
Yes. All participants who complete the training can request a certificate of completion, which can be used for professional development records and training documentation.
Yes. All participants who complete the training can request a certificate of completion, which can be used for professional development records and training documentation.
5. What if someone registers but is unable to attend?
If a participant is unable to attend, please notify us as soon as possible. If available, we will do our best to accommodate a transfer to a future training date or offer a 1:1 session.
If a participant is unable to attend, please notify us as soon as possible. If available, we will do our best to accommodate a transfer to a future training date or offer a 1:1 session.
6. How long is the training session?
This session is 2.5 hours in-person. If your organization requires an extended or condensed format, we can discuss options to meet your scheduling needs.
This session is 2.5 hours in-person. If your organization requires an extended or condensed format, we can discuss options to meet your scheduling needs.
7. What is your refund or cancellation policy?
Due to the nature of this training and the limited number of participant slots, all registrations are final and non-refundable. If you are unable to attend, please contact us at least 24 hours in advance to discuss options for transferring your registration to a future session.
Due to the nature of this training and the limited number of participant slots, all registrations are final and non-refundable. If you are unable to attend, please contact us at least 24 hours in advance to discuss options for transferring your registration to a future session.
If you have questions, please email us at andrea@elitebusinessperf.com.
Mastering Difficult Conversations with Employees
Speak up with confidence. Lead with clarity. Heal from the inside out.
Do you dread difficult conversations with your team?
Maybe you avoid giving feedback, worry about being misunderstood, or feel anxious before addressing performance issues. You care about your team and want to lead well—but every time a hard conversation comes up, you feel stuck, second-guessing your words or holding back completely.
It’s not that you’re a bad communicator. You just need the tools to lead from a place of emotional safety and strength.
In This Training, You’ll Learn How To:
- Understand your natural communication style using the DISC Behavioral Assessment
- Navigate tough conversations without guilt, fear, or second-guessing
- Hold employees accountable in a calm, clear, and consistent way
- Build emotional intelligence and confidence in your leadership
This course is for you if…
- You feel anxious, guilty, or uncomfortable giving negative feedback
- You delay or avoid holding employees accountable
- You overthink every conversation or replay it in your head after it’s over
- You’ve experienced trauma (in life or in the workplace) that makes speaking up feel unsafe
- You want to lead with both confidence and compassion—without changing who you are
Introducing: Mastering Difficult Conversations with Employees
A 2.5 hour virtual workshop designed to help you find your voice, confront your fear, and communicate with clarity and courage.
This is not just about leadership communication—it’s about healing the root of what’s holding you back.
What You’ll Receive:
- A DISC Behavioral Personality Assessment to discover your natural communication and leadership style
- Real-world strategies for holding employees accountable without fear or guilt
- Supportive coaching on healing from past experiences that influence your current leadership
- Space to practice difficult conversations in a safe and guided environment
- A 30-minute 1:1 follow-up session after the training to review your assessment and answer your specific questions
What Makes This Course Different?
This is not a training filled with scripts and surface-level tips.
This is a trauma-informed, heart-centered training led by a counselor and coach with over 15 years of experience helping leaders grow from the inside out. You’ll walk away feeling seen, supported, and equipped—with tools that align with who you are, not who you think you’re supposed to be.
This is a trauma-informed, heart-centered training led by a counselor and coach with over 15 years of experience helping leaders grow from the inside out. You’ll walk away feeling seen, supported, and equipped—with tools that align with who you are, not who you think you’re supposed to be.
What You’ll Gain:
- Greater emotional intelligence and confidence
- Clarity in your communication
- Stronger employee relationships
- Peace of mind knowing you're leading from the authentic version of you
Mastering Difficult Conversations with Employees
Speak up with confidence. Lead with clarity. Heal from the inside out.
Do you dread difficult conversations with your team?
Maybe you avoid giving feedback, worry about being misunderstood, or feel anxious before addressing performance issues. You care about your team and want to lead well—but every time a hard conversation comes up, you feel stuck, second-guessing your words or holding back completely.
It’s not that you’re a bad communicator.
You just need the tools to lead from a place of emotional safety and strength. This training
You just need the tools to lead from a place of emotional safety and strength. This training
In This Training, You’ll Learn How To:
- Understand your natural communication style using the DISC Behavioral Assessment
- Navigate tough conversations without guilt, fear, or second-guessing
- Hold employees accountable in a calm, clear, and consistent way
- Build emotional intelligence and confidence in your leadership
This course is for you if…
- You feel anxious, guilty, or uncomfortable giving negative feedback
- You delay or avoid holding employees accountable
- You overthink every conversation or replay it in your head after it’s over
- You’ve experienced trauma (in life or in the workplace) that makes speaking up feel unsafe
- You want to lead with both confidence and compassion—without changing who you are
Introducing: Mastering Difficult Conversations with Employees
A 2.5-hour, in-person workshop designed to help you find your voice, confront your fear, and communicate with clarity and courage.
This is not just about leadership communication—it’s about healing the root of what’s holding you back.
What You’ll Receive:
- A DISC Behavioral Personality Assessment to discover your natural communication and leadership style
- Real-world strategies for holding employees accountable without fear or guilt
- Supportive coaching on healing from past experiences that influence your current leadership
- Space to practice difficult conversations in a safe and guided environment
- A 30-minute 1:1 follow-up session after the training to review your assessment and answer your specific questions
What Makes This Course Different?
This is not a training filled with scripts and surface-level tips.
This is a trauma-informed, heart-centered training led by a counselor and coach with over 15 years of experience helping leaders grow from the inside out.
This is a trauma-informed, heart-centered training led by a counselor and coach with over 15 years of experience helping leaders grow from the inside out.
You’ll walk away feeling seen, supported, and equipped—with tools that align with who you are, not who you think you’re supposed to be.
What You’ll Gain:
- Greater emotional intelligence and confidence
- Clarity in your communication
- Stronger employee relationships
- Peace of mind knowing you're leading from the authentic version of you
Location: 1211 Tech Blvd Suite 109, Tampa, FL 33619 (near I-75 & Adamo Dr)
Exploring Your Money Habitudes - A Virtual Workshop to Understand and Improve Your Relationship with Money
Location: Virtual through Zoom
Price: $25
Do you ever feel like money controls you—either by slipping through your fingers too quickly or making you feel anxious every time you think about spending? Your relationship with money didn’t form overnight, and it won’t change without understanding where it came from.
In this interactive 2-hour virtual workshop, we’ll explore Money Habitudes – the patterns, habits, and attitudes that shape how you spend, save, earn, and give.
You’ll take a virtual Money Habitudes assessment, a simple but powerful tool that will uncover your personal money profile. Then we’ll dig deeper to explore your money mindset and identify your influences. You’ll walk away with practical steps to find balance and make lasting change.
Whether you’re just getting started with budgeting or looking to deepen your financial self-awareness, this workshop offers a supportive and eye-opening experience designed to help you build a healthier relationship with money.
What’s Included:
- A Virtual Money Habitudes assessment to reveal your personal money profile
- Insightful reflection on how your money story was shaped
- A framework to understand your habits and how they impact your daily decisions
- Actionable strategies to create more balanced, intentional money behaviors
Led by Andrea Corpening, Certified Financial Coach and Money Habitudes Practitioner.
Perfect for: anyone ready to create a more peaceful, purpose-driven approach to money
This event will be recorded and available for registrants.
